Mainstay Suites Hotel Knoxville

Horrible!
Drove 6 hours after making this reservation over a month ago and when we arrived they changed our room from 2 bed to 1, for a family of 4. Then told us, no other rooms were available and we had to have the kids sleep on a pull out sofa for the same price.
Absolutely horrible customer service at the desk and we were told there is no management on site and wouldn't be available throughout our stay.
Breakfast area is not as pictured. But there's a cracker barrel close, so plan for that.

Bed was hard, air conditioner felt like it couldn't keep up with the heat outside and keep the room cool, snd the room smelled awful, thank goodness fir the balcony to help air it out.

1st room we were put in had a bad urine smell, was moved to another room with no lighted mirror in bathroom and killed several roaches.
Not clean either, floor was filthy. Two men stayed in there car the whole time day and night while we were there in front of our window. Lots of homeless people all over the place. Was no secure and safe feeling at all! Never seen any security

I’ve never booked nor stayed at this property so I’m not sure how or why I would have been billed unless my credit card information was compromised after staying at the Sleep Inn Farragut location. I have contacted my credit card company and charges are under review. I will not book with “Choice Hotels” in the future. The entire experience has left a bad taste in my mouth.